Digital Democracy and Government Communication on Social Media

Democracia Digital / Pesquisas

Digital Democracy and Government Communication on Social Media

The research agenda on digital democracy has now focused on investigating practical experiences and projects aimed at solving problems, rather than developing theoretical-philosophical models associated with the digitalization of democratic processes. Taking this point of departure, the present research project proposes a comparative analysis to understand how government institutions build and disseminate discourses on social media ? more specifically, we consider official institutions and political representatives in Brazil and the United States as case studies. In order to do this, we take into account categories concerning Democratic Theory, Organizational Communication, and Public Governance to evaluate how the organizational and political contexts of both countries influence the discourses of oficial institutions on social media. The methodology encompasses a triangular matrix involving (1) organizational diagnoses; (2) a content analysis considering how both governments use social networking sites (namely Facebook and Twitter); and (3) a metadata analysis on the interaction that official accounts promote on SNSs. Considering the data we have collected, it is possible to assess how and to what degree government institutions in Brazil and the United States use social networking sites: Do they focus on providing spaces for democratic practices (such as participation, transparency, promotion of rights and provision of public services)? Or do they favor a political instrumentalization (particularly personalization and partisanship) of such initiatives? This proposal is relevant since it allows for a critique of government communication in different countries taking into account quantitative and qualitative strategies.

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